Bloggers
and ANYONE who believes in small businesses, I need your help.
I
need your help spreading the word about how much an enormous company
DOES NOT CARE ABOUT YOU.
Backstory:
after five different modems and a dozen technician visits in fifteen
months via Comcast, (the only local option for cable service) when a
Century Link (the only local option for DSL service) salesman came to
our door we chose to switch our phone and internet service. We were
promised better faster service, for a lower price. We voiced our
concerns about past issues with Century Link, and were vehemently
assured that ALL of those issues had been addressed and that Century
Link was now a dependable, honest company that we could trust.
We
have now had “service” through Century Link for exactly one
month. Here is what has happened during that month.
On
the day of installation a technician came to our house, and couldn't
get the modem that Century Link mailed us installed properly. He then
tried a second and THIRD modem from his truck, and after four hours
of standing in my house arguing with his own technical support team,
I finally had internet service. Yes he was here for FOUR HOURS, just
to get us connected!
After
he left when I went to make a phone call, and found the telephone cord dangling free... he had not
connected the telephone. I then learned that our modem DOESN'T EVEN HAVE A
PHONE JACK! I called Century Link, and after 90 minutes of being
forwarded to four different people and relaying the same issue each
time, I was told to purchase a part from Target and fix the issue myself. Yes, we paid to have our phone and internet connected... and
THEY NEVER CONNECTED OUR PHONE!!!
Two
weeks later we called in to ask why our phone had not been working
properly. Every time the phone rang it was being forwarded to a
voicemail-box that I was neither told I had NOR how to access
after 1 ½ rings. I found this out after a second service technician
was sent to our house. Yes, THEY SET US UP WITH A PHONE WE COULDN'T
POSSIBLY ANSWER IN TIME!!!
Now yesterday afternoon our internet went out. I called to ask what had happened and
when we could expect our service to resume, and after a full hour and
being forwarded to four different departments I was told that we
would not have service for 12-48 hours and that OUTAGES HAPPEN ALL
THE TIME! I can agree with that, but FOR DAYS AT A TIME?!? When I asked what could be done
about our lack of service, we were told that if I wanted they would
reimburse $1.33 of our next bill. Yeah, all those troubles were worth
less than $2. Now VERY frustrated at the apparent lack of concern for
a brand new customer, I said that this was unacceptable.
After dozens of interruptions and insistences that this was the best
that could be done for us, i said that I am a blogger and
would be sharing our story. I was told,
I
feel that being called little OR stupid is out of line, and I HIGHLY
resent the implication that just because I am not worth billions, my voice does not matter. Rather than
call back and yell myself hoarse for nothing, I am begging for your
help.
If
you find this as unacceptable as I do, would you please share this?
Because I AM just one little voice... but with your help I KNOW my
voice can carry and that if it's shared enough it CAN matter, EVEN to
a 60 Billion dollar company!
Please,
would you help this “stupid little blog” spread the word about
how little Century Link thinks of you?
